For managers and HR

Practise the conversations managers dread.

Lederlab has modules for the difficult conversations and the everyday ones, employees who react to what the manager actually says, a leadership mentor and an analysis after every conversation. Norwegian organisations can use it as it is, or get a leadership lab of their own with their name, colours and cases.

Lederlab is available in Norwegian only. It is built on Norwegian employment law and Norwegian guidance from STAMI, the Labour Inspection Authority and NAV. A version for another country has to be built on that country’s law and guidance, together with a local professional.

Lederlab, in Norwegian: the home page with the three levels (everyday, strategic and serious legal conversations), practice conversations with Lise and Tora, and the leadership mentor in a panel on the right
Lederlab, in Norwegian · the home page with the three levels and the mentor
20 modulesfrom difficult feedback to dismissal
25 employeeseach with their own story and their own workplace
3 levelseveryday, strategic and serious legal conversations
Text or speechthe manager types or speaks
What managers practise

The difficult, the everyday and the important.

Each module has its own employees, its own theory and its own exercises. The modules are grouped into the same three levels the manager finds in the lab.

An employee listening seriously in a conversation at a table
Everyday leadership conversationsConcern about mental health
A manager in a warehouse talking with an employee at a table
Everyday leadership conversationsSetting expectations and goals
Colleagues at a school talking around a table
Strategic leadership conversationsThe appraisal
A manager and a new employee going through the work at a desk
Everyday leadership conversationsOnboarding: the 30/60/90 conversation
A manager and an employee talking in a meeting room
Strategic leadership conversationsThe pay conversation
An employee with arms crossed in a serious conversation with the manager
Serious legal conversationsFormal written warning

Illustrative photos. The people shown are models and have no connection to the conversations described.

Everyday leadership conversations

One-to-ones where the relationship is at stake
  • Giving difficult feedback
  • Suspected substance misuse
  • Setting expectations and goals
  • Signs of burnout
  • Concern about mental health
  • Navigating resistance
  • Sickness absence and return to work, including Norway’s statutory dialogue meeting
  • Onboarding: the 30/60/90 conversation
  • Delegation
  • Life events: grief, illness and divorce
  • The senior conversation

Strategic leadership conversations

Conversations that shape direction, motivation and career
  • The appraisal
  • The pay conversation
  • Career development

Serious legal conversations

Duty to investigate, employment law and high legal risk
  • Formal written warning
  • Dismissal on personal grounds
  • Redundancy
  • Whistleblowing and suspected harassment
  • Fact-finding investigation
  • Conflict between employees

A training tool, not legal advice. Real cases are handled with HR and a lawyer. The legal content follows Norwegian law.

The content builds on established methods and theories of motivation, change and difficult conversations, including motivational interviewing and self-determination theory, and on guidance from STAMI (the National Institute of Occupational Health in Norway), the Norwegian Labour Inspection Authority and NAV (the Norwegian Labour and Welfare Administration). The legal references have been reviewed against the Norwegian statutes.

How you practise

Different conversations are practised differently.

A pay conversation, a welfare conversation and a dialogue meeting do not ask the same of a manager. That is why the modules are practised in three ways, depending on what makes the conversation difficult. The screenshots are from the Norwegian Lederlab.

Lederlab, in Norwegian: a rewriting exercise in which Per says the change is just politics from above, and the manager rewrites an unhelpful lineIn Norwegian
Track 1

Repeated practice

The skill has to stick. Little reading, many rounds.

  • Short theory
  • Recognising good and poor responses
  • Rewriting lines with a coach, round after round
  • Preparing your own conversation and practising it

Navigating resistance · Per

Lederlab, in Norwegian: the first level of suspected substance misuse, “Try first: open the conversation with Tora”In Norwegian
Track 2

Try first

The hard part is daring to speak and coping with the reaction, not knowing the theory.

  • A first conversation before the manager has read anything
  • Theory about what happens in conversations like this
  • Rewriting the opening
  • The same conversation again, and reflection on what changed

Suspected substance misuse · Tora

Lederlab, in Norwegian: sickness absence, where the manager puts the steps around the dialogue meeting in the right orderIn Norwegian
Track 3

Cases and decisions

The wrong order can have legal consequences.

  • Theory with references to Norwegian law
  • Putting the steps in the right order
  • Preparing the meeting
  • Practising only the part that is an ordinary conversation

Sickness absence

Swipe to see all three

How the manager practises

Employees who react, and help along the way.

Lederlab, in Norwegian: a practice conversation with Lise, in which the manager says what she has noticed and Lise gradually says what would help

Lederlab, in Norwegian · Practice conversation with Lise

01

An employee who responds

The manager types or speaks, and the employee responds to what is actually said. At first Lise says things are fine. When the manager names what she has noticed, Lise says what would help. Along the way the manager can ask for a hint.

The employees are fictional.

Lederlab, in Norwegian: the introduction to the conversation with Tom, with a picture of him at work and a description of what the manager has noticed

Lederlab, in Norwegian · About Tom

02

The workplace as the manager sees it

Each of the 25 employees has their own story and their own workplace. Before the conversation, the manager is shown what a manager would have seen: Tom has become quieter, is curt in meetings and pauses for a long time before answering.

Lederlab, in Norwegian: Tora says everything is fine, and the manager rewrites a speculative opening

Lederlab, in Norwegian · Suspected substance misuse, rewriting the opening

03

Rewrite, with a coach

The manager is given a line that does not work, and rewrites it. Here it is the opening “Tora, I’m worried that you’ve started drinking”. The task is to say what she has seen and why the conversation is happening, and to invite Tora in.

A coach gives feedback on each attempt.

Lederlab, in Norwegian: analysis of the conversation with Lise, with the overall impression, what went well and the conversation dynamics, and the leadership mentor in the panel on the right

Lederlab, in Norwegian · Analysis of the conversation with Lise

04

Analysis and leadership mentor

After the conversation the manager gets an analysis: the overall impression, what she did well, how the conversation developed and how she led it. The leadership mentor has read the conversation and the analysis, and answers questions about what she could do differently next time.

The mentor has its own knowledge base, including Norway’s Inclusive Working Life Agreement 2025–2028.

Lederlab, in Norwegian: the form “Practise your own situation”, filled in with a fictional example from health and social care

Lederlab, in Norwegian · Practise your own situation (fictional example)

05

Practise your own situation

The manager describes a situation from their own working day, chooses the sector, the level of difficulty and the type of issue, and gets an employee to practise the conversation with.

The form reminds the manager not to enter information about real people.

A leadership lab of your own

Your managers, your conversations.

The lab can have your organisation’s name, logo and colours, and content built around what is difficult for you.

Fictional example, in Norwegian: the home page of a leadership lab for a made-up municipality, with its own logo and colour, courses on substance misuse, expectations and sickness absence, and employees to practise with

Fictional example · Tindvik kommune · Illustration in Norwegian

What we can adapt

  • Name, logo and colours
  • Cases and employees from your everyday work and your sector
  • Variants for your sector, so the situations resemble your workplace
  • Policies and procedures from your staff handbook in the content
  • Your own users and a progress overview for whoever leads the training

Outside Norway, the legal content has to be built on your country’s law and guidance, together with a local professional.

We build it together with HR and your managers. How we build a lab of your own →

What HR asks

Questions we often get.

Can’t find the answer? Talk to Stian →

Who is Lederlab for?

Line managers at every level, and HR teams who want to give managers practice in the difficult conversations between leadership courses.

Can we use Lederlab outside Norway?

Not as it is. Lederlab is in Norwegian and built on Norwegian employment law and guidance. A version for another country has to be built on that country’s law and guidance, together with a local professional.

What does it cost?

We give a quote after a conversation about what you need, whether you want to use Lederlab as it is or have your own.

Can managers speak instead of typing?

Yes. The conversations with employees can be held in text or by voice.

What do we need to contribute for our own leadership lab?

Someone from HR who knows your conversations, a few hours for mapping and reading through, and a few managers who test the lab before it goes into use.

Are the employees real people?

No. The employees are fictional and created by AI within frameworks set by professionals. The lab must never be used with information about real employees.

Stian Midtgård
Photo: Cecilie Bannow
Contact

Tell us which conversations your managers face.

Stian Midtgård is a psychologist working with organisations and leadership, with more than 20 years’ experience of communication skills training for managers and frontline professionals. He built the platform.